nemonic FAQ


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PC App.&DriverEven though I installed driver, still can’t print a memo.

If you get a message like above and can’t print memos, please re-install the nemonic driver by following the instruction below. 

If connect a nemonic printer before install nemonic driver, Windows recognizes nemonic printer as other device. Therefore when re-install nemonic driver, please install nemonic driver first and then connect nemonic printer. 

1-1. If there is a document being printed.
If a document is being printed, remove the document from the list.
1-2. If you can not remove the document while printing.
However, if you can not remove the document you are printing, click on the Windows key and search for 'Task Manager' to find 'Spooler'.

If you find 'Spooler', right click on it and click 'Stop' 

Run 'File Explorer' and go to 'C: \ Windows \ System32 \ spool \ PRINTERS'
Please delete all the documents in it.

And please rerun the ‘Spooler’. 

1-3. Delete nemonic printer device
In Control Panel search> Control Panel> View devices and printers> Right click on the nemonic printer in 'Devices and Printers' and click 'Remove device'.

(*Caution: Make sure the device is removed on both ‘Device Manager’ and ‘Control Panel’.)

2. After disconnecting the USB connection, re-install the nemonic driver.
(*Caution: You must connect nemonic printer AFTER installing nemonic driver.)

3. Connect the nemonic printer to PC by USB and check if the nemonic driver is working correctly.

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